Our frequently asked questions
Click on each heading to read the answers we have to questions we get asked all the time!
1. What makes your services so different from other companies?
At Coastal Cleaning Services, what sets us apart is our commitment to quality, reliability, and integrity—values that guide everything we do. As a family-run business, we take pride in delivering thorough, dependable cleaning services with a personal touch. We also offer a variety of discounts during certain holidays, making it even easier to keep your home or business clean while saving money.
2. Do we provide Gift cards?
3. Do you use Non-Toxic Products
We proudly use Eco- Friendly and Non-Toxic Products upon request! We are happy to adjust any of our products to meet your preferences and needs.
4. What areas do you service?
We provide services to the following Locations:
• Norfolk
• Virginia Beach
• Chesapeake
• Portsmouth
• Suffolk
• Hampton
• Newport News
5. What services do you offer?
• Move in / Move out
• Residential
• Commercial
• Short Term Rental
6. Do you offer cleaning service through Airbnb or Vrbo?
Yes! We do offer professional cleaning services for properties through Vrbo and Turno. We clean all properties with attention to detail to ensure all guests arrive to a pristine environment.
7. How Will I know what time my cleaners will arrive?
We will send you a helpful reminder the day before your appointment, to ensure you are properly aware and ready for our arrival!
8. Do you clean baseboards?
Yes! We include the baseboards as part of our deep cleaning checklist. We also have it available to add on a standard cleaning as well.
9. How long will it take to clean my home?
The time it takes to clean your home depends on factors like its size, condition, and the type of cleaning you need. Our team will send you a timeframe along with the reminder we send you the day before your scheduled appointment. While there’s no set time limit, we ensure every job is done thoroughly and to your satisfaction!
10. Do you provide a Satisfaction Guarantee?
Yes, we do! We stand behind the quality of our work. If something doesn’t meet your expectations, let us know within 24 hours, and we’ll address any areas to ensure you are fully happy with the results!
11. Do I have to be present for the cleaning?
No, you don’t have to be present for the cleaning. Many of our customers prefer to leave us a key or provide access instructions. We ensure your property is treated with respect and care, even when you’re not there.